Ordering Info

We are known for our premium quality products and superior service - whether you are a manufacturer, distributor, retail store, aromatherapy practitioner, natural perfumer, or are simply curious, we are here to help. Check out the Education section of our website to learn more about the art and science of aromatherapy and natural perfumery. If you need help with your order or have questions, please contact us.

We always send one confirmation email when an order has been placed, and another when the order ships.

Ordering Online: For International & Domestic online orders we accept Visa, MasterCard, American Express, Discover and Paypal. 

Ordering by Phone: Please have your complete order ready, along with your credit card information. For all phone orders we accept MasterCard, Visa, American Express and Discover cards.

Toll-Free Order Line: 855.EDENOIL (855) 333-6645
Phone: (707) 509-0041
Fax: (707) 949-2526
Office Hours: Monday - Friday, 9am - 5pm Pacific Standard Time

Bulk Wholesale

If you are a wholesale customer, please contact us to setup your account. We'd love to discuss your company and specific needs with you. If you are interested in bulk quantities, please contact us for pricing and availability.

California residents: a resale number is required to avoid sales tax. Please contact us with your resale number before you place your order.

Packaging Details

CARRIER OILS are packaged in HDPE plastic bottles (BPA free) for sizes 16 oz and up. The only exception is the kilo size which will come in an aluminum canister (see below). Sizes under 16 oz are packaged in Amber Glass Boston Round Bottles.

HYDROSOL sizes 1 oz - 4 oz are packaged in Amber Glass Boston Round Bottles. Sizes 8 oz - 32 oz will come packaged in blue PET plastic bottles (BPA free). Hydrosols can freeze and expand when temperatures drop which can result in bottle breakage. If you are experiencing extreme cold in your area, please contact us to ensure your shipment comes appropriately packaged.

Essential Oils and Extracts:

SAMPLE SIZES are packaged in 45 mm Clear Glass Sample Vials with a plastic lid and applicator. Samples contain 1 ml (20-30 drops). Expensive oils that are solid at room temperature are shipped as ‘Tiny Samples’ (6 drops). Tiny samples allow you to smell/savor precious oils at minimal cost.

1 ML SIZES are packaged in 45 mm Clear Glass Sample Vials with a plastic lid and applicator and contain 1 ml (20-30 drops). These vials are the same size as the Sample Size listed above but are not available to select as ‘free samples’ because they are either rare & precious and/or high value. This size is packaged this way, as opposed to a larger container with more air space, to help preserve the oil and reduce the risk of oxidation. 

2 ML BOTTLES are packaged in Amber Glass Vials complete with black phenolic screwtop cap with LDPE cone to prevent leakage. Orifice (drop) reducers are not included.

5 ML, 10 ML & 15 ML BOTTLES are packaged in Amber Glass Euro Style Bottles and come complete with tamper proof HDPE caps. Bottles with a white cap feature an orifice (drop) reducer. These items are marked with a '*' on individual product pages. If your bottle has a black cap, it will not have an orifice reducer because the product inside is too thick or viscous for use with a reducer.

30 ML BOTTLES are packaged in Amber Glass Euro Style Bottles and come complete with tamper proof HDPE caps. This size does not include an orifice (drop) reducer because we consider it to be a bulk wholesale size.

2 OZ - 16 OZ BOTTLES are packaged in Amber Glass Boston Round Bottles complete with black phenolic screwtop cap with LDPE cone to prevent leakage. These sizes do not include orifice reducers.

KILO SIZES are packaged in aluminum canisters or lined steel drums depending on quantity.

Shipping

Shipping costs are dependent on destination and order weight.

It is our mission to get your package to you as soon as possible. However, estimated delivery times are not guaranteed and may fluctuate depending on destination and time of year. Please note: due to the increased volume of mail during the holiday season, the postal service may take an average of 3-10 days longer than normal to deliver your package. Please allow plenty of time to place your order so may receive it when needed.

ESTIMATED DELIVERY TIMES:

  • *FREE STANDARD SHIPPING: 2-14 days to arrive after processing. Available for all orders within the contiguous USA (does not include Alaska or Hawaii). The Free Standard Shipping option is only available for orders exceeding $75 in value. Please note that our Free Shipping Policy does not apply to Bulk Wholesale Orders exceeding 10 kg. These large orders will be subject to shipping fees.
  • *USPS 1st Class: 5-14 days to arrive after processing. This delivery time is an estimate and is not guaranteed. Please note that tracking information is often unavailable for this shipping method.
  • *USPS Parcel Post: 6-8 days to arrive after processing. This method is not recommended for our Hawaiian customers due to lengthy transit times. This delivery time is not guaranteed.
  • *USPS Priority Mail: 2-3 days to arrive after processing. This delivery time is not guaranteed.
  • *USPS Express Mail: 1-2 days to arrive after processing. This delivery time is not guaranteed.
  • *FedEx Express Saver: Guaranteed 3 business days to arrive after processing (FedEx cannot ship to a P.O. Box)
  • *UPS Ground: 2-7 days to arrive after processing (UPS cannot ship to a P.O. Box)
  • *FedEx Home Delivery: 2-7 days to arrive after processing (residential addresses only) (FedEx cannot ship to a P.O. Box)

EXPEDITED SHIPPING: please submit orders before 11am PST, Monday through Friday, to ship the same day. Shipping costs are dependent on destination and order weight.

Feel free to contact us if you have any questions.

Missing Shipment

If your package was not delivered as expected, please consider the following:

  • Is the shipping address reflected on your invoice correct?
  • Is it possible that your package was stolen? Have you had packages stolen in the past?
  • Is it possible that your package was delivered to a neighbor?
  • Could your package have fallen behind bushes or landscaping (surprisingly this is quite common)?
  • Could someone else living in your household have already brought your package inside?

Please contact us immediately if you have determined your shipment is lost or missing so that we can do our best to investigate. If your shipment was sent via USPS, we recommend that you contact your local post office directly. For shipments via UPS, FedEx or DHL, we will contact these carriers on your behalf. PLEASE NOTE: We are not responsible for any lost claims 60 days after your order was placed online.

International Orders

Eden Botanicals now accepts international orders online! If you have any problems completing your order through our website, please feel free to contact us.

CUSTOMS: Your shipment may be charged additional customs fees or taxes upon entering your country. These additional fees ARE NOT included in the shipping and handling charge already paid to Eden Botanicals. Eden Botanicals is not responsible for extra fees such as import taxes or customs duties. Any tax, tariff or duty charges are the sole responsibility of our customers outside of the United States. We recommend contacting your local customs office prior to placing your order to help you avoid any unforeseen charges.

HAZMAT: Many essential oils are considered to be hazardous (mainly because of flammability) and thus require special handling. These essential oils can be shipped outside of the United States when using specific handling guidelines, which we follow. Any oil considered to be hazardous cannot be shipped via United States Postal Service unless it is in our small sample size of 1 ml. However, hazardous oils can be shipped via UPS, FedEx or DHL. These oils will be subject to special handling and/or fees if they are in sizes of 1 oz or larger. For example, a 4 oz bottle of our Lemon Essential oil will be shipped in 4 x 1 oz bottles to comply with shipping regulations. You may visit My Cart for the hazmat class of each of the oils you would like to purchase. Please contact us if your order contains greater than 32 oz of a hazardous oil in a single order. We would be more than happy to assist you!

AVAILABLE SHIPPING METHODS:

United States Postal Service 1st Class International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Please visit My Cart for the hazmat class of each of the oils you would like to purchase. This is our most affordable but slowest available shipping method. Please note that there is no guaranteed arrival time (will vary by destination), and no tracking information is available. This method is not recommended for high value orders or orders that need to arrive within a specific time frame. A special note for our Russian customers: orders via 1st Class International generally take 4-8 weeks to arrive.

United States Postal Service Priority Mail International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Please visit My Cart for the hazmat class of each of the oils you would like to purchase. Tracking information is provided for this method and shipments generally arrive 6-10 business days after processing. This delivery time is not guaranteed.

United States Postal Service Express Mail International: We are unable to ship ANY essential oils considered to be hazardous or flammable via this method, for example citrus, frankincense, eucalyptus, unless they are in a sample size of 20-30 drops. Please visit My Cart for the hazmat class of each of the oils you would like to purchase. Tracking information is provided for this method and shipments generally arrive 3-5 business days after processing. This delivery time is not guaranteed.

DHL International Express: Tracking information is provided for this method and shipments generally arrive 4-10 business days after processing. A special note for our Canadian customers: orders shipped via UPS, FedEx, or DHL valued over $20 will most likely incur additional processing fees and taxes upon entry to your country. PLEASE NOTE: We are currently unable to ship to Ukraine or Russia. We apologize for this inconvenience and will resume shipments once safe to do so.

UPS Canadian Standard: Tracking information is provided for this method and shipments generally arrive 5-10 business days after processing. A special note for our Canadian customers: orders shipped via this method valued over $20 will most likely incur additional processing fees and taxes upon entry to your country.

UPS Worldwide Express Saver: Tracking information is provided for this method and shipments generally arrive 5-6 business days after processing.

FedEx International Economy: Tracking information is provided for this method and shipments generally arrive 5-8 business days after processing.

FedEx Ground: This method is for North America only. Tracking information is provided for this method and shipments generally arrive 6-7 business days after processing.

    Returns

    If you are not satisfied with a purchase, you may return the item(s) to us unopened and unused within 2 weeks for an exchange or full refund (minus shipping fees). To complete a return, include in the box a copy of your invoice or a note with your first and last name, and order number along with reason for the return. Please see return policy exceptions below.

    OPENED CONTAINERS: Due to sanitation risk and potential adulteration, we are unable to restock any product that has been opened, even if unused. Because of this, any product that is returned to us opened will incur a 50% processing fee. We highly encourage purchasing a product sample prior to committing to a larger size if you are unsure about an oil’s scent profile.

    SAMPLE VIALS: All purchases of products in vial size are final. We do not offer returns or refunds for these trial sizes: 1ml, tiny samples or sampler packs. These sizes are offered as a convenient tool to access an oil prior to purchasing a larger quantity.

    LARGE ORDERS: Unopened product orders of one (1) kilogram (kg) or more, or high value items over $500 will incur a 20% restocking fee and may be processed in the form of store credit or a refund.

    INTERNATIONAL ORDERS: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.

    SPECIAL ORDERS: All purchases of products brought in on special order are final. These purchases are not eligible for return and any deposits placed are non-refundable. A special order is defined as a product sourced in a specified quantity at the request of a particular client or business. A special order is for a quantity and/or product that Eden Botanicals would not otherwise stock, we cannot accept a return of this type of order. 

    Please ship returned items to the following address:

    Eden Botanicals
    Attn: Return
    3820 Cypress Dr., #12
    Petaluma, CA 94954

    Out of Stock

    Due to the nature of our business, we may be out of stock on particular oils. Oftentimes, we experience an unforeseeable increase in orders, and since many of our distillers are outside the US, it can take several weeks to restock. There are also occasional crop and availability issues that can cause further delays. If you have questions or concerns regarding an out of stock item, please contact us.

    Backorders

    From time to time you may see a backordered item on your invoice. This happens mostly when you have placed an order, paid for it, and we find once it reaches our warehouse that it is temporarily unavailable, but will be back in stock shortly. As soon as we have it in stock, we ship it out, usually within 2 weeks.

    Privacy Statement

    Eden Botanicals respects your privacy. We never give, trade or sell any of your personal information to any other company or individual. The information you give to us is private and is used strictly for order processing.

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