FAQs

Search our most frequently asked questions to learn more about our products, blending tips or shipping and ordering details. Still can’t find what you’re looking for? Please call customer service at 855.333.6645 (855.EDENOIL) or email info@edenbotanicals.com.

Is it safe to apply Essential Oils, Absolutes or Extracts directly to the skin?
How do I dilute an Essential Oil, Absolute or Extract in alcohol?
Why haven’t I received my order?
How do I dilute an Essential Oil, Absolute or Extract in a Carrier Oil (eg, Fractionated Coconut Oil)?
What is an Organic Extract?
How do I know what percentage of a particular oil to use in a blend?
Is it necessary to dilute an Essential Oil, Absolute or CO2 Extract?
How are your products packed?
Which oils are appropriate for use in a Diffuser?
Why is the product I want out of stock?
How do I place an order?
What shipping methods do you use for international orders?
Will my oils be harmed by transport in extreme heat or extreme cold?
Can I place an order from outside the US?
What are your shipping policies?
How do I accurately assess the aroma of an Essential Oil?
Can I order wholesale?
What is the shelf life of an Essential Oil, Absolute, CO2 Extract or Carrier Oil?
What is your return policy?
What method of payment do you accept?
What is a "chemotype"?
Are your Essential Oils safe for ingestion?
How do I filter non-dissolved materials, sediments, and/or cloudiness from my alcohol-based dilutions/perfumes?
What should I do if I get an Essential Oil, Absolute or Extract in my eye?
How do I store my Essential Oils, Absolutes and CO2 Extracts?
How do I blend an Absolute, Extract or resin that is thick or solid?
How do I filter non-dissolved materials, sediments, and/or cloudiness from my oil-based dilutions/perfumes?
Are your Essential Oils safe for flavoring food products?
Are Essential Oils, Absolutes or Extracts safe for children?
What does it mean when an oil is "photosensitizing"?
What is an Essential Oil?
What is a Hydrosol?
How do I perform a Patch Test?
What is an Absolute?
What does it mean when you talk about "constituents" in an oil?
What is a CO2 Extract?
Do you backorder unavailable items?
Still have a question?You can contact us and our staff will answer as fast as they can