What is a "chemotype"?
Do you backorder unavailable items?
How do I blend an Absolute, Extract or resin that is thick or solid?
What is an Essential Oil?
How do I filter non-dissolved materials, sediments, and/or cloudiness from my oil-based dilutions/perfumes?
What is a Hydrosol?
How do I perform a Patch Test?
What is an Absolute?
Are your Essential Oils safe for flavoring food products?
Are Essential Oils, Absolutes or Extracts safe for children?
Why haven’t I received my order?
Are your Essential Oils safe for ingestion?
What does it mean when you talk about "constituents" in an oil?
How do I filter non-dissolved materials, sediments, and/or cloudiness from my alcohol-based dilutions/perfumes?
What should I do if I get an Essential Oil, Absolute or Extract in my eye?
How are your products packed?
What is a CO2 Extract?
How do I store my Essential Oils, Absolutes and CO2 Extracts?
What are your shipping policies?
Will my oils be harmed by transport in extreme heat or extreme cold?
What method of payment do you accept?
What does it mean when an oil is "photosensitizing"?
Which oils are appropriate for use in a Diffuser?
Is it safe to apply Essential Oils, Absolutes or Extracts directly to the skin?
How do I accurately assess the aroma of an Essential Oil?
How do I dilute an Essential Oil, Absolute or Extract in alcohol?
What is the shelf life of an Essential Oil, Absolute, CO2 Extract or Carrier Oil?
What shipping methods do you use for international orders?
Can I order wholesale?
Why is the product I want out of stock?
What is your return policy?
How do I place an order?
How do I dilute an Essential Oil, Absolute or Extract in a Carrier Oil (eg, Fractionated Coconut Oil)?
Is it necessary to dilute an Essential Oil, Absolute or CO2 Extract?
How do I know what percentage of a particular oil to use in a blend?
Can I place an order from outside the US?
Hazmat shipments
Still have a question?You can contact us and our staff will answer as fast as they can